Computer Resolve Services
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Covering all of Norwich and most of Norfolk, Computer repairs at affordable prices.

CRS Support

Frequently Asked Questions


Our Address:
CRS Norwich - 78 Junction Rd, Norwich, NR3 2JA.

Service Hours:
Mon-Fri - 12pm-11pm.
Sat & Sun - 12pm-4pm.

Before Visiting:
Please Call 07572 354102 before setting off, to ensure someone is here (unless you have booked in a time online).
Visitors strictly by appointment only.
On-street parking is available with no permit restrictions.

Collections / Drop offs:
Collection and drop off service times are 2pm-11pm.
Most collections are £10 (Norwich Area), depending on distance.

Covid-19:
No more than 2 customers permitted within premises at any time (excludes children under 16).
Masks are not compulsory on visit, but we advise following stated government guidelines.
Sanitizer available on-site.
For vulnerable customers please call when outside, you will be advised to leave item(s) at the door.
For collections from your home address, see above.

Repair Timescale:
ALL Repairs are usually up to a maximum of 7 days, depending on what is already in.
Repairs are operated as a first in, first out service.
If you provide us with an email address, you will receive status updates relating to the progress of your repair.
We endeavour to repair your equipment as fast as possible.

No Fix No Fee:
We do not operate a no fix no fee service, however we will not charge you until equipment has been opened. If it hasn't been opened, we will not charge you. The minimum fee is usually no more than £20 for Inspection.

General Labour Prices:
£20 Inspection fee (Included in total cost).
£30-£60 For Most repairs (Excludes part costs).
£50 set fee data recovery (Includes Inspection Fee).
£50 set fee data destruction.

Console / Controller Repairs:
£10 Controller repairs.
£30 for Elite, Pro, Scuf Controllers (Excludes part costs).
£40 Console full teardown and clean, including thermal paste as standard.
All Console repairs include the full teardown and clean, if the console is left with us.
Most console repairs are £40 plus part costs.
When bringing a console, power / display leads or controllers are not required (unless you want them repaired).
For consoles with an external power block, ensure you bring them along with you.

Laptop Screen Repairs:
Screens conform to ISO 13406-2, which specify an “acceptable” number of dead pixels by display category.
By this standard, replacement screens are allowed to exhibit two malfunctioning pixels and five malfunctioning sub-pixels per million. On a 1080p display, four dead pixels and ten dead sub-pixels would be within ISO tolerances.
The rare possibility of having dead pixels comes as part of the manufacturing of LED screens and major manufacturers do not consider 2-5 dead pixels as a defect that is enough to scrap the display.
If you require a guaranteed Zero Dead Pixel screen, there is an additional processing fee of: £20.00

Repair Attempt Fee
We charge a repair attempt fee for most devices that involve motherboard repairs, data recovery or devices that had prior repair attempts. If repair is unsuccessful or data recovery is not possible, or the device was previously worked on before it arrived at our workshop you will be charged a repair attempt fee ranging from £10 - £40 to cover the time spent working on your device.

Payment:
Payment is due on collection of equipment, unless there is a down payment requested for expensive parts.
Accepted payment methods - Bank Transfer (preferred), Cash or Card in person.
Petty Change / Coins are not accepted.
All Invoices over £100 - Only bank transfer payments accepted.
You are welcome to pay upfront, however it is not a requirement!

ALL customers are required to sign the agreement: https://www.crsnorwich.co.uk/terms

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